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Created by Guest
Created on Sep 15, 2023

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Update to version 26.2.0.298 - Crash file mp4

I received an update to version 26.2.0.298 but now it doesn't load the mp4 file properly. The image is distorted.

Windows 11


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version-26.2.0....
version-26.2.0.298.jpg
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    • Gerhard B from Vienna
      Reply
      |       Nov 8, 2023

      I bought the version 26.2.0.298 yesterday (direct installed this version from pinnacle) and I have the same problem with MP4 files made by my Canon camera. I use a DELL Laptop with WIN 11. Just for testing I installed the same Pinnacle version on my "old" Dell Laptop under WIN 10 today . And surprise, no Problems with the same MP4 files. So it looks for my to a codec problem in connection with Win11.

    • Guest
      Reply
      |       Oct 16, 2023

      I have exactly the same problem.


    • Jeff Denney
      Reply
      |       Sep 28, 2023

      I'm having this problem as well. It's not crashing, but it is showing as light distortion. Not every video, but nearly all of the recent GoPro footage I uploaded.

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    • Miniu
      Reply
      |       Sep 19, 2023

      I have exactly the same problem. Unfortunately, there is still no update to solve this problem.....

      Windows 11



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    • Guest
      Reply
      |       Sep 18, 2023

      I have exactly the same problem. I am currently corresponding with Pnnacle support. No solution yet.

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