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Created by Guest
Created on Sep 15, 2023

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Update to version 26.2.0.298 - Crash file mp4

I received an update to version 26.2.0.298 but now it doesn't load the mp4 file properly. The image is distorted.

Windows 11


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  • Gerhard B from Vienna
    Reply
    |     Nov 8, 2023

    I bought the version 26.2.0.298 yesterday (direct installed this version from pinnacle) and I have the same problem with MP4 files made by my Canon camera. I use a DELL Laptop with WIN 11. Just for testing I installed the same Pinnacle version on my "old" Dell Laptop under WIN 10 today . And surprise, no Problems with the same MP4 files. So it looks for my to a codec problem in connection with Win11.

  • Guest
    Reply
    |     Oct 16, 2023

    I have exactly the same problem.


  • Jeff Denney
    Reply
    |     Sep 28, 2023

    I'm having this problem as well. It's not crashing, but it is showing as light distortion. Not every video, but nearly all of the recent GoPro footage I uploaded.

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  • Miniu
    Reply
    |     Sep 19, 2023

    I have exactly the same problem. Unfortunately, there is still no update to solve this problem.....

    Windows 11



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  • Guest
    Reply
    |     Sep 18, 2023

    I have exactly the same problem. I am currently corresponding with Pnnacle support. No solution yet.

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